The Missionary Training Center (MTC) is a beautiful campus which prepares young people to share what they believe as full-time volunteers. However, when the volunteers come to live at the Missionary Training Center for a month, they can tend to feel . . . lost.

While the volunteers are on campus, they attend classes and workshops each day to focus on the skills needed depending on their assignments. The main method of communication used at the MTC is email.

Many of the young volunteers do not notice essential information that is sent to them by email. This is a problem because all training events rely on volunteers receiving and utilizing this information.

At first we didn't know why so many volunteers were missing information, so I conducted 12 focus groups, each with 5-6 random volunteers to discuss their experience with communications.

I mapped out when the most important communications were being sent so we could begin to simplify.

I also began thinking of other possible solutions.

As part of their MTC experience, missionaries all utilize an app called the "My MTC" app. In its current state, the My MTC app is a repository of useful information about the facilities and services across campus.

Many volunteers expressed that they wished the My MTC app could serve as their main hub of important information. This would save them from having to constantly sift through their emails.

My research about volunteer communication challenges and my design for the My MTC app are still being developed. However, in user testing sessions volunteers gave feedback such as: